Client. Driven.
Since our founding in 1999, our success has hinged on a simple mantra: Your goals. Our people.
From local beginnings with a small team and a handful of clients, RSi now has a national presence featuring thriving, fruitful relationships with many of the largest providers in the country. With over 600 team members, RSi exclusively serves the healthcare industry, bringing a continually scaling breadth and depth of experience to help revenue cycle leaders simplify and solve their most imminent challenges.
We continually strive towards two simple yet meaningful victory conditions:
1
Our standard is for every client to be a reference. Every leader we serve has a story that we play a part in improving, and those stories are what separates us from our contemporaries.
2
Each client utilizes RSi for multiple service lines. While there are numerous reasons for selecting a vendor initially, the only factor in buying from someone twice is the results they deliver. We don’t consider ourselves successful until we’ve earned your trust beyond our initial engagement.
We appreciate that there is no one-size-fits-all solution in RCM. While not all-encompassing, leaders primarily come to us for help in the following areas:
We continually strive towards two simple yet meaningful victory conditions:
1
Our standard is for every client to be a reference. Every leader we serve has a story that we play a part in improving, and those stories are what separates us from our contemporaries.
2
Each client utilizes RSi for multiple service lines. While there are numerous reasons for selecting a vendor initially, the only factor in buying from someone twice is the results they deliver. We don’t consider ourselves successful until we’ve earned your trust beyond our initial engagement.
We appreciate that there is no one-size-fits-all solution in RCM. While not all-encompassing, leaders primarily come to us for help in the following areas:
Self-Pay Recovery Management
Our best clients often initially engage us in conversation when frustrated with flat or declining collection performance from either an internal process or an existing vendor. They usually express concern about the following:
- Inconsistent application of policies and expectations for patient experience.
- Poorly trained representatives that do not help educate patients on their financial responsibilities.
- An inability to answer all inbound calls in a timely and productive manner.
- Lack of identification and comprehensive follow-up on third-party payers.
- Failure to drive contact thoroughly and systematically with the entire patient population.
Accounts Receivable Follow-Up
With the overwhelming majority of your revenue emanating from third-party payers, our follow-up engagements usually begin with two directives:
- Accelerate and increase cash collections.
- Slow and reduce overall AR aging.
Whether currently handled internally or through an external vendor, we usually hear disappointment with:
- Lack of defined targets and deliverables.
- Oversold and underdelivering technology.
- Inadequate volume of resources and expertise.
- Slow and reduce overall AR aging.
- Learn more about RSi’s Insurance Recovery and AR Follow-up Services.
Patient Accounts
Receivable
Management
Our most impactful bad debt collection clients usually begin with a provider that believes collection performance has peaked. During our initial conversations, we often uncover their current vendor or vendors are:
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Resource strapped and not staffing appropriately for the inventory.
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Overly reliant on scoring to minimize the addressable inventory, which suppresses the overall collection performance.
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Failing to take a thorough and educational approach with each patient to address all available means of resolution.
Revenue Cycle
Support
We combine 24-7 call center functionality with a depth of revenue cycle experience to provide custom, bespoke assistance to our clients who express a need for:
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Improved efficiency with scheduling upcoming visits and appointments.
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Better quality in gathering insurance information, verifying benefits, and educating patients on their anticipated financial responsibility.
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Increasing pre-service collections.
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Providing reliable, consistent resources for routing patients to on-call providers outside of business hours.